Recognize the influence of Millennial Culture

Today, there is a retail store at every corner. Shopping experience, for many, has become the reason for the visit. Doesn't matter your retail spans everything from kitschy souvenirs to luxury goods, but it's important to provide your guests opportunities to discover pleasant retail and shopping experience during their visit. A successful casino retail should offer highly impulsive merchandise and a positive value-for-money proposition.

Pump extra oxygen onto floors to keep guests energized

by making a customer centric atmosphere around your core offering

Adapting to the next shopping normal

by capturing in-the-moment store feedback from visitors

Generates positive publicity

by identifying unhappy customers and take proactive action to resolve their grievances

XP TouchFree™ - Touchless Smiley Feedback Terminal

Collect feedback right after point of service with TouchFreeXPress™ – the world’s first and only touchless feedback kiosk. This is the game-changer feedback kiosk. Simply manage question of multiple touchpoints and locations. Change questions remotely on an e-ink to monitor your customers satisfaction.

XP Cast™ - Smiley Feedback Terminal

Wireless terminals with three smiley buttons to discover the reason behind your customers’ dissatisfaction. Portable and easy to set up feedback kiosks at any touchpoint. A hassle-free solution to stay in touch with your customers and collect feedback. Ask the customer to input their feedback about a particular question at each feedback kiosk and effectively capture what your customers think.

XP Cast™ - ABC Choices Feedback Terminal

Same idea as smiley terminal but smarter. When you are looking for additional information and precise answer, switch from smiley buttons to a multiple-choice button.

AppTablet

Use app if you want to enable your customers to provide opentext comment. This additional input that you collect will complement and help you discover what elements of your service are causing dissatisfaction.